Legal
Payment & Refund Policy
How billing and refunds work for ReputationRadar.
Effective date: 5 July 2026
1. Overview
This policy explains how billing works for ReputationRadar at reputationradar.chakrakali.com, operated by Chakra. Payments are processed securely by our payment provider; we do not store full card details.
2. Free access
The interactive examples and sample reports on this site are free, require no account, and have no usage limit. You only pay when you subscribe to monitor your own business.
3. Subscriptions & credits
ReputationRadar is offered as a subscription and/or credit-based model. Subscription: recurring access billed monthly or annually, as selected at checkout; it renews automatically until cancelled. Credits: prepaid packs consumed per action, applied to your account on purchase. Current prices are shown at checkout and on the pricing page. Prices may change prospectively with notice; the price you were charged for a billing period will not change mid-period.
4. Billing & renewals
Subscriptions renew automatically at the then-current price using your payment method on file. We may attempt to recharge a failed payment. You authorize these recurring charges until you cancel.
5. Cancellation
You may cancel a subscription at any time from your account settings. Cancellation stops future renewals; you keep access until the end of the current paid period. We do not provide prorated refunds for partial periods except where required by law.
6. Refunds
Subscriptions: if you are dissatisfied, contact [email protected] within 14 days of the initial charge and we will review your request in good faith; refunds are at our reasonable discretion unless a longer statutory right applies. Credits: consumed credits are non-refundable; unused credit packs may be refunded within 14 days of purchase if no credits from that pack have been used. Statutory rights: nothing in this policy limits any non-waivable consumer rights you have under local law (e.g., EU/UK cooling-off rights).
7. Chargebacks
If you believe a charge is in error, please contact us first at [email protected] — we can usually resolve it faster than a chargeback. Fraudulent chargebacks may result in account suspension.
8. Taxes
Prices may exclude applicable taxes (e.g., VAT/GST), which will be added where required.
9. Changes
We may update this policy; material changes will be posted at reputationradar.chakrakali.com with a new effective date.
10. Contact
Billing questions and refund requests: [email protected].